Knowledge graph foundation

Enterprise Technology Glossary

Plain-English definitions used across Raeburn methodologies and client materials.

AI agent

Software using an AI model with tools, state or action capability to pursue a task; autonomy and permissions should be bounded.

Retrieval-augmented generation: supplying a model with retrieved evidence/context at answer time rather than relying only on model memory.

Customer relationship management system used to organise customer/prospect data, activity, workflow and reporting.

Applicant tracking system used to manage candidates, vacancies and recruitment workflow.

Coordinating steps, systems, events, retries and approvals across a business process.

A design where a human reviews, approves, corrects or intervenes at defined points rather than giving automation unrestricted authority.

Future cost/risk created by implementation shortcuts, ageing design, missing documentation or accumulated complexity.

The authoritative source for a defined data domain or business record.

Design property that prevents repeated execution of the same request from creating unintended duplicate effects.

Untrusted content attempting to manipulate an AI system's instructions, tool use or data handling.

Traceability of where data originated, how it changed and where it is used.

Total cost of ownership: licence plus implementation, integration, support, operation, change and exit costs.

Recovery Time Objective and Recovery Point Objective: target recovery time and acceptable data-loss window for a specific service.

Software Bill of Materials: an inventory of software components/dependencies used in a product or build.

Cost or difficulty of changing supplier because of proprietary data formats, integrations, contracts, skills or architecture.